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Privacy Policy

GoldenHands is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or use our services.

1. Who We Are

GoldenHands is a professional cleaning services provider operating in the UK. This policy applies to www.goldenhands.co.uk and any associated communication or booking platforms.

If you have questions, contact us at:

Email: [info@goldenhands.co.uk]

2. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email, phone number, address)
  • Service and booking preferences
  • Payment details (where applicable)
  • Website usage data (IP address, browser type, pages visited)

3. How We Use Your Information

We use your data to:
  • Process bookings and deliver services
  • Respond to enquiries or provide customer support
  • Send service updates, confirmations, or follow-ups
  • Improve our website and services
  • Comply with legal or regulatory requirements

We will never sell or rent your personal information.

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., form submissions)
  • Contractual necessity (e.g., service bookings)
  • Legal obligations (e.g., tax/accounting)
  • Legitimate interests (e.g., customer service improvement)

5. Data Sharing & Third Parties

We may share your data with:

  • Service providers (e.g., payment processors, hosting platforms)
  • Legal or regulatory authorities if required by law

All third parties are required to respect your data and only process it as instructed by GoldenHands.

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or customer support, typically no longer than 6 years.

7. Cookies & Tracking

We use cookies to enhance your browsing experience and track anonymous site usage. You can manage or disable cookies in your browser settings.

For more details, see our Cookie Policy.

8. Your Rights (Under GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time<
  • Object to processing or request data portability
  • Lodge a complaint with the UK’s ICO (Information Commissioner’s Office)

To exercise these rights, email [info@goldenhands.co.uk].

9. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.